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Unable to access the server

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Copper Contributor
Posts: 39
Country: Canada
Accepted Solution

Unable to access the server

Hi everyone,

 

I'm trying to edit a field but when i click finish it says that it's unable to access the server, and I'm unable to edit the field. I'm using the web version of Act!.

 

  • Act! Premium Version 18.1
  • Microsoft Office Version: 1705
  • Shared Database
  • Windows 7

Thanks,

 

T


Accepted Solutions
Solution
Accepted by topic author TinaA
2 weeks ago
Copper Contributor
Posts: 39
Country: Canada

Re: Unable to access the server

Hi Carl,

 

thanks for your help - I contacted keystroke and they were able to make the change for me.

 

T

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All Replies
Administrator
Posts: 285
Country: United_Kingdom

Re: Unable to access the server

Hi Tina,

If you have access to the server, are you able to edit the fields on there?

Web doesn't necessarily have the full suite of error messages, and generic messages like 'Unable to access server' can simply be placeholders for more details errors on the server.

I'd recommend trying to edit fields on the server directly and we'll be able to ascertain if it's a web specific problem, or a database problem!
Copper Contributor
Posts: 39
Country: Canada

Re: Unable to access the server

Hi Jon,

 

thanks for your reply. What do you mean by editing fields on the server directly? I don't know if I have access to the server or not.

 

T

Employee
Posts: 106
Country: USA

Re: Unable to access the server

By server,  there is a machine in your office the database resides on.

Copper Contributor
Posts: 39
Country: Canada

Re: Unable to access the server

Hi Carl,

 

the database resides on my machine. I've tried to define the fields from my database (installed on my computer) and on the Web version, and neither option works. The define fields tab on the software version is greyed out, and the define fields tab is giving me server errors. 

 

T

Employee
Posts: 106
Country: USA

Re: Unable to access the server

Hi,

If we haven't yet, let's make sure you have rights to change.  Can I have you go to the Tools menu, then Manage Users.
In the new dialog box that appears does your User Name have Administrator in Security Role column?

 

-C

Copper Contributor
Posts: 39
Country: Canada

Re: Unable to access the server

Hi Carl,

 

My username appears as Administrator in the Security Role Column.

 

T

Employee
Posts: 106
Country: USA

Re: Unable to access the server

Hi again,

 

Your pc is hosting the database for the "web" interaction users log into?

Solution
Accepted by topic author TinaA
2 weeks ago
Copper Contributor
Posts: 39
Country: Canada

Re: Unable to access the server

Hi Carl,

 

thanks for your help - I contacted keystroke and they were able to make the change for me.

 

T