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Unable to access Google account. Possible errors: One or more errors occurred.

New Member
Posts: 16
Country: Argentina

Re: Unable to access Google account. Possible errors: One or more errors occurred.

Scan....correct...no problems at all

 

Changed language and region....nothing happened.

 

Event log....Act.Google.Sync.Common appears in errors logs 

 

Hope this could help...

Administrator
Posts: 4,037
Country: United_Kingdom

Re: Unable to access Google account. Possible errors: One or more errors occurred.

In the Event Viewer, how many events mention Act.Google.Sync or similar around the same time?
Please right click on one of the events and select Copy > Copy Details as Text, then paste it as a reply here so we can see the full event message.

New Member
Posts: 16
Country: Argentina

Re: Unable to access Google account. Possible errors: One or more errors occurred.

two events around the same time

 

Nombre de registro:Application
Origen: Act.Google.Sync.Common
Fecha: 28/06/2017 12:14:47 p.m.
Id. del evento:0
Categoría de la tarea:Ninguno
Nivel: Error
Palabras clave:Clásico
Usuario: No disponible
Equipo: ALEJANDRO-NB
Descripción:
One or more errors occurred.
XML de evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Act.Google.Sync.Common" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-06-28T15:14:47.548914500Z" />
<EventRecordID>72990</EventRecordID>
<Channel>Application</Channel>
<Computer>ALEJANDRO-NB</Computer>
<Security />
</System>
<EventData>
<Data>One or more errors occurred.</Data>
</EventData>
</Event>

Moderator
Posts: 451
Country: United_Kingdom

Re: Unable to access Google account. Possible errors: One or more errors occurred.

Hi, Thanks for providing the event log.

 

To narrow down the issue further i would like firstly if you have been able to try with Another Google Account?  also can i confirm that you are using an @Gmail.com address and not a private domain.

 

Would you be able to try with another network even a mobile network would give us a better idea of the issue.

 

Thanks

New Member
Posts: 16
Country: Argentina

Re: Unable to access Google account. Possible errors: One or more errors occurred.

I have tried with multiple gmail accounts....and once also created an exclusive account for this issue...but nothing happened....

 

 

Moderator
Posts: 451
Country: United_Kingdom

Re: Unable to access Google account. Possible errors: One or more errors occurred.

Thank you for confirming that for me.

 

Were you able to test on another network at all? 

New Member
Posts: 16
Country: Argentina

Re: Unable to access Google account. Possible errors: One or more errors occurred.

Dear all....thanks for your interest about solving this problem.....

 

I´m tired.....

 

I give up.....

 

Don´t worry....Thanks again

Copper Super Contributor
Posts: 34
Country: Canada

Re: Unable to access Google account. Possible errors: One or more errors occurred.

I have the same problem with the 19.2 version (19 and 19.1 to).

I had this problem before to, and I give up to. But it should work.

It seems a common thing with ACT! features, at the end we all give up!!!

 

Good luck!

Administrator
Posts: 4,037
Country: United_Kingdom

Re: Unable to access Google account. Possible errors: One or more errors occurred.

If anyone is experiencing the issue and has a subscription or a support contract, please contact our support teams as we'd be happy to work with you via a remote support session to further troubleshoot this issue.
New Member
Posts: 16
Country: Argentina

Re: Unable to access Google account. Possible errors: One or more errors occurred.

Hi, It´s me again....

 

I could not communicate with support....

 

I have an idea....Could you give me all the file extensions and wich program should run it...?

Perhaps some extension doesn´t have associated with the correct program.

 

Please help..

 

Tk