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Unable to access Google account. Possible errors: One or more errors occurred.

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Nickel Super Contributor
Posts: 341
Country: USA
Accepted Solution

Unable to access Google account. Possible errors: One or more errors occurred.

Unable to access Google account. Possible errors: One or more errors occurred.

 

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Juan Carlos Otero
juancarlostero@icloud.com

Accepted Solutions
Solution
Accepted by topic author juancarlosoterogarcia
‎06-12-2017 12:30 PM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Unable to access Google account. Possible errors: One or more errors occurred.

Hi Peter,

 

There was a change in the way Google allowed integrations that happened after Act! v17 was released. We included a fix for this in the first service pack for v17. You may need to update your version of Act! to a version with this fix included.
Please make sure you have updated to the latest available version of Act! that you are entitled to. Clicking Help > About Act! will show you the version you currently have installed.
The last release was Act! v17.2 Update 3.

 

You can download the available updates from the Download Center. Please make sure you install the correct update for your regional version of Act! (shown below the version number in the About Act! window).

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Moderator
Posts: 451
Country: United_Kingdom

Re: Unable to access Google account. Possible errors: One or more errors occurred.

Hi Juan Carlos,

 

Would you be able to provide the version of ACT you are attempting to link with Google?

Have you also tried with another Google account as a test?

New Member
Posts: 1
Country: Taiwan

Re: Unable to access Google account. Possible errors: One or more errors occurred.

Hi Horn,

Sorry to interrupt the communication.
However, I have got the same issue as Juan Carlos has.
My environment are as follows:
1.) Computer is Intel Core I5-7400 CPU/8GB RAM.
2.) System : Microsoft Win10 Home editiation
3,) Office : Microsoft 2013
4.) Act! Pro 17 Hot Fix 3

 

I have tried with another 3 google account, but the same result happen.

It keep continue to feedback me "Unable to access Google account.

Possible errors: One or more errors occurred." I have tried more than

3 months but still could not get the soluation. Please help, thanks.

 

B/R,

Peter


 

Solution
Accepted by topic author juancarlosoterogarcia
‎06-12-2017 12:30 PM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Unable to access Google account. Possible errors: One or more errors occurred.

Hi Peter,

 

There was a change in the way Google allowed integrations that happened after Act! v17 was released. We included a fix for this in the first service pack for v17. You may need to update your version of Act! to a version with this fix included.
Please make sure you have updated to the latest available version of Act! that you are entitled to. Clicking Help > About Act! will show you the version you currently have installed.
The last release was Act! v17.2 Update 3.

 

You can download the available updates from the Download Center. Please make sure you install the correct update for your regional version of Act! (shown below the version number in the About Act! window).

New Member
Posts: 14
Country: Argentina

Re: Unable to access Google account. Possible errors: One or more errors occurred.

Hello.

 

I have readed your post, and donwloaded the latest versión...but the problema still remain.....One ore more errors occured...

 

Please Help!!

 

My Act Versión:

Act! Pro Version 17.2.217.0, Hot Fix 3
English (United Kingdom)

 

Running on Windows 10 Pro


Gary W wrote:

Hi Peter,

 

There was a change in the way Google allowed integrations that happened after Act! v17 was released. We included a fix for this in the first service pack for v17. You may need to update your version of Act! to a version with this fix included.
Please make sure you have updated to the latest available version of Act! that you are entitled to. Clicking Help > About Act! will show you the version you currently have installed.
The last release was Act! v17.2 Update 3.

 

You can download the available updates from the Download Center. Please make sure you install the correct update for your regional version of Act! (shown below the version number in the About Act! window).


 

New Member
Posts: 14
Country: Argentina

Re: Unable to access Google account. Possible errors: One or more errors occurred.

I have installed the last update, but the problem, still remains....

 

Another way to fix it?

 

Thanks

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Unable to access Google account. Possible errors: One or more errors occurred.

Hi amorbidoni,

I have requested that we run some tests on this particular version of Act! to see if any changes made on Google's side are affecting the feature.
I'll post again when I have the results of our testing. Thanks for your patience.
New Member
Posts: 14
Country: Argentina

Re: Unable to access Google account. Possible errors: One or more errors occurred.

Thanks so much....I´ll wait your answer....

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Unable to access Google account. Possible errors: One or more errors occurred.

Hi amorbidoni,

We have tested setting up Google integration in Act! v17.2 Hot Fix 3. This worked correctly in our test environment, which leads us to believe that the problem is not with Google.

Please could you confirm at what point exactly you receive the "One or more errors occurred" error message? Is it as soon as you click "Yes" on the prompt asking "Do you have a Google e-mail account"?

If it is, then this suggests that the software may have not have correctly installed the fix included in the hot fix update. My suggestion would be to uninstall Act! on your PC, then reinstall the software from the links I have sent to you via PM, then trying to integrate with Google again.

Please make sure you complete a backup of your database before uninstalling Act!
New Member
Posts: 14
Country: Argentina

Re: Unable to access Google account. Possible errors: One or more errors occurred.

It´s occurred after I allow the access from google.....pressed the permit button

 

I will try to re install the software....I will let you know if it´s working after that....

 

Thanks