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Unable to Remove Old Data ACT 2011 Premium UK Edition

Copper Contributor
Posts: 12
Country: United_Kingdom

Unable to Remove Old Data ACT 2011 Premium UK Edition

I have been an Act user since 1997 , I have accumulated lots of Data which I am trying to purge. When I go to "remove old Data" and click "histories older than" #365# days it tells me there is no data to remove but there is data dating back to 2006. I have tried all the rebuild/reindex possibilities in ACTDIAG as well but still no joy.

 

Any comments help gladly received.

 

THank you in advance.

Copper Elite Contributor
Posts: 514
Country: USA

Re: Unable to Remove Old Data ACT 2011 Premium UK Edition

You can try to save the database with a new name... then try to remove the old data on the freshly saved copy.

 

If that doesn't work, then there must be something wrong with the database itself.

Mark Hammer
ACT! Fanatic
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Unable to Remove Old Data ACT 2011 Premium UK Edition

Here is an article with instructions for using an updated version of ACTDiag to correct this situation: KB Article 27518

Greg Martin
Sage
Copper Contributor
Posts: 12
Country: United_Kingdom

Re: Unable to Remove Old Data ACT 2011 Premium UK Edition

Ok I have tried the new ACTDIAG tool , I have tried making a copy , but still unable to remove older records. It just keeps telling me that here are no records but I can clearly see them. I can run a report and there is 50 + pages of them.

 

I am really at a loss to know what to try now , any help greatly appreciated.

 

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Unable to Remove Old Data ACT 2011 Premium UK Edition

Andrew,

Please see your Private Notes.

Greg Martin
Sage