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Unable to Lookup by right clicking in a field

Copper Contributor
Posts: 32
Country: USA

Unable to Lookup by right clicking in a field

We just upgraded to Act v20.1 Upgrade 3 and I have one user who cannot right click in a field and select the Lookup option.  It's not greyed out, but it just sits there and doesn't do anything.  He is able to use the Navigation bar and search that way.  I should further specify that this user is connected to a remote database, so it's separate from the network environment.  I have already uninstalled and reinstalled Act with no luck.  Has anyone else come across this?

Administrator
Posts: 955
Country: United_Kingdom

Re: Unable to Lookup by right clicking in a field

That's not an issue I've heard of before - is it the same for all users in that remote?

The same for all fields?
Copper Contributor
Posts: 32
Country: USA

Re: Unable to Lookup by right clicking in a field

So far I only have the one person on the remote.  I can test it with one more user who uses Act less frequently, but it's going to be a week or so before I can do that.

 

It is the same result for each field.

Copper Contributor
Posts: 32
Country: USA

Re: Unable to Lookup by right clicking in a field

This was fixed after uninstalling and reinstalling Act under an admin login.  I believe the user's permissions were locked down too much to install this under his login.