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Unable to Edit / Activate Priority Names

New Member
Posts: 4
Country: Canada

Unable to Edit / Activate Priority Names

I am looking to edit priority names in ACT. I have Act Premium version 16. 

 

I have looked at, and followed the steps, in this article however, when I go to "Schedule --> Manage --> Priorities" the "priorities" option is greyed out; I am therefore unable to follow the remaining steps from the referenced article. The only available options are "Activity Series Template" and "Events". 

 

Currently the only available priorities while scheduling are "Low", "Medium", and "High".

 

Any help would be appreciated. 

 

Thanks,

 

Sarah

 

 

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Unable to Edit / Activate Priority Names

You likely aren't logged into ACT! with administrator privilages. Close ACT! and relaunch by right-clicking on the ACT! icon and select Run as Administrator from the context menu.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 4
Country: Canada

Re: Unable to Edit / Activate Priority Names

Hi Roy, 

 

Thanks for the quick response. 

 

I tried your suggestion however, the priorities option is still greyed out after running the program with administrator privliges. 

 

Sarah

 

 

Bronze Super Contributor
Posts: 1,543
Country: United_Kingdom

Re: Unable to Edit / Activate Priority Names

Sarah,

Just a thought - are you logged into Act! as an administrator user?

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
New Member
Posts: 4
Country: Canada

Re: Unable to Edit / Activate Priority Names

Hi David, 

 

I am, yes. 

 

Sarah

Nickel Super Contributor
Posts: 843
Country: United States

Re: Unable to Edit / Activate Priority Names

Are you logged into a remote database?

If so, try it in the main database.

Rita Kogstad
RKA Associates
Stamford, CT
New Member
Posts: 4
Country: Canada

Re: Unable to Edit / Activate Priority Names

Hi Rita,

 

I am in the main database. 

 

Sarah