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Unable to Access Template

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New Member
Posts: 2
Country: United_Kingdom
Accepted Solution

Unable to Access Template

Hi

 

I am no longer able to access saved templates using ACT, although I can open and edit them by opening with Word I get the following error when I try to open through Act Premium 16. Hopefully someone has had this problem and can help. I am unlikely to be able to afford to upgrade the version of Act we are using as we have 10 users and the financial cost is not viable due to us only using it as a database and storing documents against customers.

Screenshot 2017-02-17 15.51.jpg

 

 

 

 


Accepted Solutions
Solution
Accepted by topic author nomissmith
‎02-17-2017 09:17 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Unable to Access Template

Hi nomissmith,

 

Please try the following, testing after completing each solution:

 

  1. Re-creating normal.dot
    • Close Act! and Office applications
    • Press Windows Key + R and enter %AppData%\Microsoft\Templates
    • Rename any Normal.dot or Normal.dotm files to Normal.old
    • Launch Word to automatically recreate the renamed files, then close Word again
  2. Run an Office repair
  3. Re-register redemption.dll
    • Close Act! and Office applications 
    • Navigate to C:\Program Files (x86)\ACT\Act for Windows and locate Redemption.dll and regsvr32.exe
    • Drag and drop Redemption.dll on top of regsvr32.exe and click OK once completed

Let us know how you get on.

View solution in original post


All Replies
Solution
Accepted by topic author nomissmith
‎02-17-2017 09:17 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Unable to Access Template

Hi nomissmith,

 

Please try the following, testing after completing each solution:

 

  1. Re-creating normal.dot
    • Close Act! and Office applications
    • Press Windows Key + R and enter %AppData%\Microsoft\Templates
    • Rename any Normal.dot or Normal.dotm files to Normal.old
    • Launch Word to automatically recreate the renamed files, then close Word again
  2. Run an Office repair
  3. Re-register redemption.dll
    • Close Act! and Office applications 
    • Navigate to C:\Program Files (x86)\ACT\Act for Windows and locate Redemption.dll and regsvr32.exe
    • Drag and drop Redemption.dll on top of regsvr32.exe and click OK once completed

Let us know how you get on.

New Member
Posts: 2
Country: United_Kingdom

Re: Unable to Access Template

Gary

 

You are a star!

 

Whilst it didn't work after each one - possibly because word was still operating in background, it did work when I did all three solutions and then trying.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Unable to Access Template

Good to hear! Glad I could help.