02-17-2009 03:50 AM
A user has deleted a large number of contacts within our database and i dont know who.
so firstly is there a way to find out who has deleted contacts. We use ACT 2008 Workgroup Ed.
I only have a backup of the windows directory where the ACT database is. everytime i try and restore from a previous backup it shows the exact same number of contacts as there are in the up to date database with the missing contacts.
thanks for your help
02-17-2009 05:00 AM
You can check the History of each user to determine who has deleted the records.
This will tell you whose guilty, but you won't be able to do much about it... aside from punishing them.
If your only available backup does NOT include these deleted records, your only option is pray there is a remote user (if there are any) who has not synchronized since the data deletions.
ACT! does not have a restore records feature, and I am unaware of any utilties that provide that functionality.
02-17-2009 05:43 AM
Thanks for your reply, our users access ACT via Citrix as a published application. is there a way to find out what data has been exported from the database or what lookups etc have been carried out by a user. with regards to history for a particular user can the contact shown as deleted be restored or not.
02-17-2009 07:56 AM