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URGENT HELP: Act Outlook Addin will not stay active in Outlook, even if it doesnt it doesnt show the Addins tab within Outlook

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Copper Contributor
Posts: 56
Country: United_Kingdom
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URGENT HELP: Act Outlook Addin will not stay active in Outlook, even if it doesnt it doesnt show the Addins tab within Outlook

Hi All, 

 

Really need some help. 

 

I have a remote desktop server with 40 users on it. All users work fine with the ACT Outlook addin except one user.

 

The have act V19 Premium latest update and Outlook 2016 standard. 

 

I have tried checking the act preferences and the Outlook address book, all fine, but the addin will not stay active no matter what.

 

I even tried rebuilding the addin no look, giving him a new outlook profile, still no luck.

 

I didn't want to repair office or uninstall because of the remote desktop side, everyone else profile works, could it be profile related?

 

Any help would be great

 

Thanks 


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Accepted by topic author rachelcaley
‎04-21-2020 05:35 AM
Gold Contributor
Posts: 3,812
Country: United_Kingdom

Re: URGENT HELP: Act Outlook Addin will not stay active in Outlook, even if it doesnt it doesnt show the Addins tab within Outlook

I would begin by temporarily disabling all the other Add-ins in that person's Outlook to check there's not an Add-in Conflict.

 

If the same issue remains, try running Outlook as Administrator (Rt-click the Outlook icon when your start Outlook and select Run as Administrator)

Jeff Granger
UK ACT! Specialist and Trainer

ACT Training Throughout The UK
www. bigbluemarketing.co.uk

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Solution
Accepted by topic author rachelcaley
‎04-21-2020 05:35 AM
Gold Contributor
Posts: 3,812
Country: United_Kingdom

Re: URGENT HELP: Act Outlook Addin will not stay active in Outlook, even if it doesnt it doesnt show the Addins tab within Outlook

I would begin by temporarily disabling all the other Add-ins in that person's Outlook to check there's not an Add-in Conflict.

 

If the same issue remains, try running Outlook as Administrator (Rt-click the Outlook icon when your start Outlook and select Run as Administrator)

Jeff Granger
UK ACT! Specialist and Trainer

ACT Training Throughout The UK
www. bigbluemarketing.co.uk
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Copper Elite Contributor
Posts: 122
Country: Germany

Re: URGENT HELP: Act Outlook Addin will not stay active in Outlook, even if it doesnt it doesnt show the Addins tab within Outlook

Try looking at the registry to see if the load behaviour is correct  HKEY_LOCAL_MACHINE\Software\WOW6432node\Microsoft\Office\Outlook\Addins\ HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\ and look for the act! plugin and make sure that they both have the Load Behaviour set as 3 it may currently be a 0

Jan Teske
ACC
jbt consulting
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Copper Contributor
Posts: 56
Country: United_Kingdom

Re: URGENT HELP: Act Outlook Addin will not stay active in Outlook, even if it doesnt it doesnt show the Addins tab within Outlook

[ Edited ]

Thanks alot both of you. The reg key sorted it. Thanks alot much appreciated Smiley Happy