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URGENT!!! ACT Version 19 web and Outlook 2013 addins tab and premium contact link

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New Member
Posts: 4
Country: Germany

Re: URGENT!!! ACT Version 19 web and Outlook 2013 addins tab and premium contact link

Hy,

 

we have the same problem. We updated from V18 Preium Web to ACT to V19.1 Premium Web and Outlook 2013 / 2016 and now the Addin does not show correctly. Please see screenshots:

 

act1.PNGact2.PNG

 

We dont have problem with ACT V18, but now with this Version. We need a quick solution for this. We already remove and reinstall the Addin via Software, Registry and as described a reinstallation of the OS with all the software.

 

The follwing addins are displayed in outlook and we still not able to activate the APFW.Office.Outlook.Addin neither as an admin (runas administrator) nor as a user.

 

act3.PNG

 

Please let us now a solution for that or a hotfix in Version 19.2 (still not available in Germany)

 

Thanks!

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Administrator
Posts: 4,041
Country: United_Kingdom

Re: URGENT!!! ACT Version 19 web and Outlook 2013 addins tab and premium contact link

Hi jhuchler,

 

Just to confirm, the Add-ins tab is not appearing at all in Outlook 2016 or 2013 on different PCs?

 

Because of the troubleshooting steps you've already completed, I would suggest you call our support team for further assistance as we would need to perform more detailed troubleshooting on the affected PCs to understand what's going on here.

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New Member
Posts: 4
Country: Germany

Re: URGENT!!! ACT Version 19 web and Outlook 2013 addins tab and premium contact link

Hy Gary,

yes on different PCs and different Outlook Versions (2013/2016). But the affected Office Versions are Click to run versions. Is that a possible problem?

I will test the same without a click to run version installer.

best regards
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Administrator
Posts: 4,041
Country: United_Kingdom

Re: URGENT!!! ACT Version 19 web and Outlook 2013 addins tab and premium contact link

It could be a factor, but as I've suggested, we'd need to do further troubleshooting to better understand the issue.
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New Member
Posts: 4
Country: Germany

Re: URGENT!!! ACT Version 19 web and Outlook 2013 addins tab and premium contact link

[ Edited ]

Hy,

i have a Applikation Error for you:

Application Error:
-----------------------
Name der fehlerhaften Anwendung: ApfwOutlookUtils.exe, Version: 19.1.63.0, Zeitstempel: 0x58a39060
Name des fehlerhaften Moduls: mso20win32client.dll, Version: 0.0.0.0, Zeitstempel: 0x5958a12f
Ausnahmecode: 0xc0000005
Fehleroffset: 0x001a85dc
ID des fehlerhaften Prozesses: 0x2054
Startzeit der fehlerhaften Anwendung: 0x01d306b009f36f97
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\ACT\ACT for Web\ClientSrvs\Office\Outlook\ApfwOutlookUtils.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll
Berichtskennung: 14c2b537-1af0-4418-8815-eafc0e215698

Windows Error Reporting:
-----------------------------------
Fehlerbucket 109045451143, Typ 1
Ereignisname: APPCRASH
Antwort: Nicht verfügbar
CAB-Datei-ID: 0

Problemsignatur:
P1: ApfwOutlookUtils.exe
P2: 19.1.63.0
P3: 58a39060
P4: mso20win32client.dll
P5: 0.0.0.0
P6: 5958a12f
P7: c0000005
P8: 001a85dc
P9:
P10:

Angefügte Dateien:
\\?\C:\Users\exde066b\AppData\Local\Temp\{B9AC72FA-FC57-4E42-83DD-C7A725AEC241} - OProcSessId.dat
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9D76.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9ECF.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9EED.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9EFE.tmp.txt

Diese Dateien befinden sich möglicherweise hier:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ApfwOutlookUtils_aab2bbcf3ebc1b1187fc5d5d3741b9788596e36_0885e069_5316aefa

Analysesymbol:
Es wird erneut nach einer Lösung gesucht: 0
Berichts-ID: 14c2b537-1af0-4418-8815-eafc0e215698
Berichtstatus: 268566528
Bucket mit Hash: 514488fbc64aa178bc8eac8820049a4b

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Administrator
Posts: 4,041
Country: United_Kingdom

Re: URGENT!!! ACT Version 19 web and Outlook 2013 addins tab and premium contact link

Thanks jhuchler.

 

Do you have Act! v19.1 update 5 installed?

 

If not, please download it and try integrating Act! and Outlook again.

Highlighted
New Member
Posts: 4
Country: Germany

Re: URGENT!!! ACT Version 19 web and Outlook 2013 addins tab and premium contact link

Yes, Act! v19.1 Update 5 (DE) is already installed.
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Administrator
Posts: 4,041
Country: United_Kingdom

Re: URGENT!!! ACT Version 19 web and Outlook 2013 addins tab and premium contact link

In that case, calling our technical support team would be my best suggestion.