3 weeks ago - last edited yesterday
Our company has around 12 active users of Act and are considering moving to Act cloud as the users are spread over a few global offices, which appears to suit being cloud-based.
I remember reading when Act cloud was first avaialble, that the feature set between self-hosted and cloud was not the same. Is that still the case with the latest cloud version?
Has anyone here migrated from self-hosted to cloud?
What was the migrtation experience like?
Did it provide an improvement overall?
What features were not available in the cloud?
Are you using Act Cloud AND running the desktop app? How is performance? Is a local database sync required?
Are you using email integration (specifically on-prem Exchange) with Outlook 2016/2019? Is it reliable?
Is anyone using Act Cloud with users logging in from other continents? I assume there will be a single database instance in a datacentre in the UK, so I'm wondering what performance will be like for our users in East Asia, USA, China, etc.
Thanks in advance.
3 weeks ago
Sounds like you could use an Act Certified Consultant/reseller. You don't pay any extra for the software and they will give you good independent advice. You can call Act and ask these questions and they will steer you to one or go on their site and check some of them out. You will also probably get some advice from this forum as well.
2 weeks ago
2 weeks ago
Just a little more info -
In fact no add-ons are supported by switpage Hosting ACT for WEB as you are not given the option to install any software on Swiftpage's servers.
There is currently no option to manage the field security on Swifpage's hosting so if this is important to you Swiftpage hosting is not an option.
2 weeks ago
@ch1p Thanks, can you elaborate please?
As far as I am aware we don't use field security in our database, but we do 'partition' our database between groups of users, so they only see the records they have access to. This is achieved by using Access Levels.
I'm also sure we don't use any add-ons.
I spoke to swiftpage sales about cloud and was told almost everything worked, but they were unable to provide a matrix or list of what only works in the desktop app. After a bit of digging, I discovered Smart Tasks are one example where you need to create/manage those from the desktop app, which sync's back.
One really important aspect for us is speed and accessibility from global locations. I tested server response times to https://my.act.com from global locations using various online URL speed testing services. UK, USA and Singapore all report excellent load speeds (typially <1sec), whereas Beijing is around 15 seconds, which is acceptable for a westen website from mainland China. I read swiftpage host their cloud offering on AWS, which perhaps explains why global access is mostly consistant from many locations.
My concern with a 3rd party is whether they just host in their local datacentre, which might be great for local customers, but not great for global customers.
Can anyone suggest the top few 3rd-party Act Hosting companies?
2 weeks ago
Ok, so after further testing of the Act Cloud platform, it seem that Act Premium Contact Link is broken in the current version and no date of when it's going to be fixed. That's an official response from Act.
This means that anyone who is working from the Act! web interface cannot integrate with their email if they use Office365 via outlook.com. This means pretty much anyone running a Mac or Linux OS.
It does work if you use Outlook on a Windows PC - you just install the integration piece.
It seems crazy that this feature did work, but is now broken. There doesn't seem to be any viable work-arounds for Mac users. For those users, if we moved to the cloud, they would lose the ability to attach inbound or outbound emails to Act contacts and create new Act contacts from received emails in outlook.com - these are fundamental features.
What browser did you try?
What happened when you tried to use it?