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Turn off user to user email history BUT record history if email is sent to an ACT contact AND a user

rjscroggie
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rjscroggie
Posts: 1
Country: United_Kingdom

Turn off user to user email history BUT record history if email is sent to an ACT contact AND a user

‎03-20-2015 05:24 AM

I'm using ACT v16

 

I've turned off user to user history but is there a way of including users in history if an email has been sent to an ACT contact and another user has been cc onto the email?

 

 

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gleo
Posts: 2,609
Country: New_Zealand

Re: Turn off user to user email history BUT record history if email is sent to an ACT contact AND a user

‎03-22-2015 12:06 PM

Nothing available within Act! itself but you could CC: the Act! user through our Smart Inbox for Act! and have it attach.

Refer: http://www.xactsoftware.co.nz/smart-inbox    

Graeme Leo
Xact Software - consultants and developers
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