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Trying to access ACT on a new computer

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New Member
Posts: 6
Country: United_Kingdom

Trying to access ACT on a new computer

Hi

 

I use ACT Cloud Growth Suiite, I have used this on an old computer, online and the desktop version.


I have downloaded the desktop version to a new computer but cannot log in. 

 

I have a feeling i might need to import my database from somewhere?

 

Any tips on how you got to know how to use the software? I find it so hard to get my head around?

 

TAI

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Nickel Contributor
Posts: 217
Country: USA

Re: Trying to access ACT on a new computer

You probably need a Remote database either moved from the other computer or created from the master database in Act's cloud. Suggest you call Act Support.

Bob Kennedy
ACC
Kenbar Solutions CT,CA & FL
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Silver Contributor
Posts: 1,962
Country: United_Kingdom

Re: Trying to access ACT on a new computer

I am assuming you have installed a desktop copy of ACT on a PC and want a local copy of the server database on it.

 

Here is an article on creating a remote database from ACT for WEB for use on a PC or laptop.

 

https://help.act.com/hc/en-us/articles/360024422213-How-to-create-a-remote-database-through-Act-Prem...

 

If you synced a remote database before from this web based database you can go to item 14 and start from there.