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Trouble Printing from Act Word Processor

New Member
Posts: 1
Country: United States

Trouble Printing from Act Word Processor

I recently configured a new computer for a user of ACT! Premium for Web Version 8.0.2.42. When we try to print from the Act Word Processor the Print dialog box doesn't open. There are no errors generated by the application or in the Windows Event Logs.

 

The machine is running Windows XP and IE 8 with all the latest updates and also has Office 2007 installed. We've added the ACT servers URL to the Trusted Sites Zone, There are other machines including the users old notebook that can access ACT on this server and print so that would rule out it being a server issue.

 

Has anyone had this issue or have any ideas on what to look at to fix this issue?

 

Thanks

Moderator
Posts: 4,395
Country: USA

Re: Trouble Printing from Act Word Processor

If you're priting from the web client, IE 8 is not compatible with ACT for Web 2006.  Try on another computer that has IE 6.0.