06-20-2016 10:55 AM
ACT! Premium 18
I used the function "Scan for Duplicates" (Tools, Scan for Duplicates) and now I'm stuck.
HOW DO YOU TURN THIS OFF??
Thanks much for any and all assistance!
06-21-2016 07:55 AM
Thank you for all of your help!
I was able to determine, maybe not a solution, but a fix that allowed me to utilize ACT! properly.
In using ACT! with Durking Computing "Impact Reports", the layout of ACT! changed with "Scan for Duplicates". What I mean is that 4-5 pop-up boxes came up underneath the Contact List that allowed for the search/sort of Contacts for duplicates and more. Along with these pop-up boxes is a new side bar (left) with all the icons of "Contact", "Company", etc.
I found that checking "All Users" in one of the pop-up boxes below the list that came up with "Scan for Duplicates", and Lookup > All Contacts, the whole contact list appeared again. From there it was using the Options menu on the right upper-hand corner to "Customize Columns" and add those columns that were originally in ACT!.
This has solved my problem.
06-21-2016 03:22 AM
Hi admintch,
At what point are you getting stuck? Do you see either of the following dialogs windows after clicking Scan for Duplicates?
06-21-2016 06:58 AM
Hello,
I'm stuck after the scan for the duplicates. I see both dialogues and go through both (though I hit no on combining the duplicates). Then I end up at the list of contacts that are duplicates only.
So my first thought was to go to Lookup - All contacts, but it still only shows the duplicate contacts.
06-21-2016 07:06 AM
How strange, I've never heard of becoming stuck in a lookup.
If you're certain Lookup > All contacts isn't working after the scan, can you test if:
06-21-2016 07:19 AM
I'm certain Lookup > All Contacts doesn't work after the scan.
And: Lookup > All Contacts after a normal lookup doesn't work either since a normal lookup doesn't even bring up the contact list just the contact detail list (where you have to scroll through every one to see them all) - and even then it only works on the "Split Screen".
We don't have access to another database unfortunately.
06-21-2016 07:42 AM
06-21-2016 07:55 AM
Thank you for all of your help!
I was able to determine, maybe not a solution, but a fix that allowed me to utilize ACT! properly.
In using ACT! with Durking Computing "Impact Reports", the layout of ACT! changed with "Scan for Duplicates". What I mean is that 4-5 pop-up boxes came up underneath the Contact List that allowed for the search/sort of Contacts for duplicates and more. Along with these pop-up boxes is a new side bar (left) with all the icons of "Contact", "Company", etc.
I found that checking "All Users" in one of the pop-up boxes below the list that came up with "Scan for Duplicates", and Lookup > All Contacts, the whole contact list appeared again. From there it was using the Options menu on the right upper-hand corner to "Customize Columns" and add those columns that were originally in ACT!.
This has solved my problem.