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Tracking Customer Hours

New Member
Posts: 1
Country: USA

Tracking Customer Hours

Noob alert! I am wondering if/how I can track support hours for customers within the software? I want to be able to assign an X-amount of hours per company, as purchased, and then be able to deduct time as they call in. Is there any automatic way to do this or do I need to manually note how many hours have been remaining?

Copper Elite Contributor
Posts: 127
Country: Australia

Re: Tracking Customer Hours

A simple way would be to Schedule a task with that client to record the time spent, and produce a Time Spent report to list the completed tasks.

 

Another way would be to use TopLine Designer add-on. They have a pre-built solution with the "Service" add-on.

 

See them at http://www.toplineresults.com/products/toplinedesigner/samples.htm and contact your local ACT! Certified Consultant for assistance.

Regards
Neil Gilford
ACT! Certified Consultant
Gilford Computer Solutions
neil@gilford.com.au