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TopLine Designer Error Message...it had been working fine!

New Member
Posts: 8
Country: USA

TopLine Designer Error Message...it had been working fine!

I realize that TopLine is not actually part of ACT, but I am desperately hoping someone here can help. We use the TopLine designer to create templates for appointment sheets and sales proposals. 

 

We have had it working for 3+ weeks with 0 issues, and now today it is throwing this error message & coding. No changes were made, so I have no idea what's going on... Can anyone help, or point me in the right direction? Here's the message:

 

System.Runtime.InteropServices.COMException (0x800A11FD): The OpenDataSource method or property is not available because this command is not available for reading.

   at Microsoft.Office.Interop.Word.MailMerge.OpenDataSource(String Name, Object& Format, Object& ConfirmConversions, Object& ReadOnly, Object& LinkToSource, Object& AddToRecentFiles, Object& PasswordDocument, Object& PasswordTemplate, Object& Revert, Object& WritePasswordDocument, Object& WritePasswordTemplate, Object& Connection, Object& SQLStatement, Object& SQLStatement1, Object& OpenExclusive, Object& SubType)

   at TopLine.Designer.MergeToWord.MergeToWord(MutableEntity Record, ACTEntity Entity, String TemplateName, String SavedDocFileName, MergeTypes MergeType)

 

****Full Exception Text****

System.Runtime.InteropServices.COMException (0x800A11FD): The OpenDataSource method or property is not available because this command is not available for reading.

   at Microsoft.Office.Interop.Word.MailMerge.OpenDataSource(String Name, Object& Format, Object& ConfirmConversions, Object& ReadOnly, Object& LinkToSource, Object& AddToRecentFiles, Object& PasswordDocument, Object& PasswordTemplate, Object& Revert, Object& WritePasswordDocument, Object& WritePasswordTemplate, Object& Connection, Object& SQLStatement, Object& SQLStatement1, Object& OpenExclusive, Object& SubType)

   at TopLine.Designer.MergeToWord.MergeToWord(MutableEntity Record, ACTEntity Entity, String TemplateName, String SavedDocFileName, MergeTypes MergeType)

 

 

There was a problem loading the temporary data file: C:\Users\vmitchell\AppData\Local\Temp\tmp58F9.tmp.xls

Administrator
Posts: 1,372
Country: United_Kingdom

Re: TopLine Designer Error Message...it had been working fine!

I know a few of our ACCs here on the forum are pretty well versed in the world of Addons, so may be able to help - but just in case, I'd recommend contacting TopLine directly.

Here's their contact page:
https://www.toplineresults.com/contact-us/

Sorry I couldn't be of more help!