05-06-2011 05:21 AM
Is there any way that ACT can be told to ignore certain email addresses so that it doesn't try and attach messages sent to these addresses?
For example if you email a lot to a particular person and he/she isn't a contact or user in ACT you have to manually clear the attempts from the 'Not Attached Messages' log...
I find that most users forget to clear the log of unsuccessful attempts and finally the history log becomes full and stops working!
05-06-2011 05:56 AM
There is no function currently available for automatically ignoring specific e-mail addresses (or only attaching specific e-mail addresses). When sending an e-mail you do not wish to attach, you can select the 'No History' recording option - but it will have to be done with each e-mail. It is usually easier to just remove them from the 'Not Attached' file in bulk.
This would be a good candidate to submit to the Share Your Ideas board. Once submitted, other members have the opportunity to leave comments and vote (kudos) on the suggestion.