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To finalize the registration, the database administrator must login first message

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Nickel Super Contributor
Posts: 409
Country: United_Kingdom
Accepted Solution

To finalize the registration, the database administrator must login first message

Hi. We have just ahd a customer who installed act! registered it all OK un-packed a remote database and when trying to logon got the message:-

"To finalize the registration, the database administrator must login first"


So he thought that the registration hadn't worked correctly on the machine, if he logged on as an admin user you could logon OK and also see the registration was indeed OK and showed the correct licence.

 

When he then tried logging onto the main database as the new user not the remote DB he got the same error. The issue was nothing to do with the registration but the amount of active users in the database. When the new user was trying to logon to the database it was 1 more active user than the licence key would allow. Disabling an old user fixed the issue.

 

Can Swiftpage fix this message as the customer spent a long time trying to sort this out creatinng new remote DB's un-installing and re-installing  he contacted us  and we then found the issue. The same prompt also happens in v21 customer was using v20.

 


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Solution
Accepted by topic author chrisbunyan
‎07-12-2019 02:38 AM
Silver Contributor
Posts: 1,746
Country: United_Kingdom

Re: To finalize the registration, the database administrator must login first message

Might be some good news -

 

ACT V21.1 hotfix 3 is showing this as fixed. No tested but thought you would like to know.

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Silver Contributor
Posts: 1,746
Country: United_Kingdom

Re: To finalize the registration, the database administrator must login first message

This incorrect message came with the new licencing system late last year so they have had time to fix it. I also had clients confused as well.

Nickel Super Contributor
Posts: 433
Country: Germany

Re: To finalize the registration, the database administrator must login first message

[ Edited ]

@ch1p 

Is it fixed?
If yes, from what version on?

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Nickel Super Contributor
Posts: 409
Country: United_Kingdom

Re: To finalize the registration, the database administrator must login first message

It's still happening in the latest version according to act! support as I called to let them know about the issue.

Solution
Accepted by topic author chrisbunyan
‎07-12-2019 02:38 AM
Silver Contributor
Posts: 1,746
Country: United_Kingdom

Re: To finalize the registration, the database administrator must login first message

Might be some good news -

 

ACT V21.1 hotfix 3 is showing this as fixed. No tested but thought you would like to know.

Nickel Super Contributor
Posts: 409
Country: United_Kingdom

Re: To finalize the registration, the database administrator must login first message

Yup update 21.1 Update 3 gives a different message

Actlicence.JPG

 

Silver Contributor
Posts: 1,746
Country: United_Kingdom

Re: To finalize the registration, the database administrator must login first message

OK, so you not have enough licences for the number of active users so you want to make some inactive - but you can't log in as you do not have enough licences. Just hopping a full ACT administrator can still log in with the don't have enough licences message so they can take action.

Nickel Super Contributor
Posts: 409
Country: United_Kingdom

Re: To finalize the registration, the database administrator must login first message

Active users can still logon OK it's only the pending ones that can't