Community
Showing results for 
Search instead for 
Do you mean 
Reply

This Site Cannot be reached - Cloud database

Copper Contributor
Posts: 9
Country: United_Kingdom

This Site Cannot be reached - Cloud database

Hi,

anyone else having issues connecting to the Cloud Premium database for their company.  For the past 2 hours we keep getting the message "This Site Cannot be Reached" and it won't load the webpage at all.

New Member
Posts: 2
Country: United_Kingdom

Re: This Site Cannot be reached - Cloud database

Yes, ours has been down all day and their phone lines are permanently engaged, also the online chat is unavailable.

 

They appear to be unreachable.

Copper Contributor
Posts: 9
Country: United_Kingdom

Re: This Site Cannot be reached - Cloud database

Well at least I know we are not alone in this. I was going to phone if it wasn't back up after lunch but by sounds of it I might not get through
Copper Contributor
Posts: 9
Country: United_Kingdom

Re: This Site Cannot be reached - Cloud database

I think ours has just come back now
New Member
Posts: 2
Country: United_Kingdom

Re: This Site Cannot be reached - Cloud database

Ours is still down (just now). I'll keep trying. There is a pre recorded message on their Irish help line saying they're aware of an outage in the UK and are investigating as a priority.
Copper Contributor
Posts: 9
Country: United_Kingdom

Re: This Site Cannot be reached - Cloud database

I will keep my fingers crossed for you then!
Bronze Super Contributor
Posts: 1,673
Country: USA

Re: This Site Cannot be reached - Cloud database

We don't work off the cloud, but we do synchronize to the cloud several times during the day.  That appears to be working for us.  

 

We were notified that a server upgrade was going to take place on Saturday.  

 

I just tried logging in to to the server and was not able to get beyond the login splash screen after trying it 3 times.

 

They should at least send out an emergency eMail to all users when there is a serious problem.  

John Purdy
ACT! Premium V. 23 Update 4
HP ENVY 17m, 16GB, & Microsoft 365, 32bit, 500GB SSD.
ACT CRM Advisor
New Member
Posts: 4
Country: United_Kingdom

Re: This Site Cannot be reached - Cloud database

We have been unable to log in since 10.45am

 

Eventually talked to support. we were told it was a problem with the "big server" and would be restored in an hour.

 

5 hours later - still no service and no one seems to care!

Copper Contributor
Posts: 9
Country: United_Kingdom

Re: This Site Cannot be reached - Cloud database

Yes a bit of notification would have been nice. As I said ours was down about same time at Paul Brennan but came back a few hours ago, so far no further issues
New Member
Posts: 4
Country: United_Kingdom

Re: This Site Cannot be reached - Cloud database

Just to broaden the topic, how do other users cope without it? We've been unable to do any work at all today