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There was a problem sending the command to the program

New Member
Posts: 1
Country: United States

There was a problem sending the command to the program

The error message will popup when I double click on word documents and the message is " There was a problem sending the command to the program".

I narrowed it down to the ACT add-ins "ACT! Documents Tab Add-in ".

I had to run word as administrator and go to add-ins and unchecked the box for this add-in.

Please advise if anyone have solved this issue.

My environment is:

Windows 7 64-bit Business edition.

MS Office 2007

ACT premium 2010.

 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: There was a problem sending the command to the program

Hello Change2009,
Does this happen when you are trying to perform a mail merge or write a letter in ACT!? This may be due to the security settings in Word. If you have an add-in for a firewall or antivirus program in Word, try disabling that. Also, click the Office icon in Word, choose Word Options, then Trust Center, the Trust Center Options, then Macro Settings, and select Enable All Macros. You may also want to run Office Diagnostics from the Help menu in Word.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.