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The e-mail system has not been set up.

Copper Super Contributor
Posts: 96
Country: USA

The e-mail system has not been set up.

Hello everyone.


Using the following:
ACT 19.1

Outlook 2010

Windows 7

Database is on win server 2008 box


The issue:
Even though e-mail sync has been configured we intermittently get "The e-mail system has not been set up.  This e-mail system must be set up before you can send or receive e-mail messages.  Would you like to set up an e-mail system now"

Restarting ACT doesn't resolve the problem.  The only way around this is to setup the e-mail system again.  ACT can run fine for a few days but inevitably we get the same message which requires the email setup all over again.


Does anyone know what could be causing this?


I have tried the following:

Reinstalled ACT

Deleted remaining ACT files such as the files located in %appdata%


I've ran out of options, I'm not sure what to try next. 


Side note:
Outlook never loses the ACT address book or addons even when the above message is displayed.


Any help is much appreciated.







Posts: 372
Country: USA

Re: The e-mail system has not been set up.

Nickel Elite Contributor
Posts: 988
Country: USA

Re: The e-mail system has not been set up.

You did not disclose your full version of ACT!? Have you applied all of your updates MANUALLY? Hot fixes, etc..?

Reference the ACT! Download Center at 


After insuring that your ACT! updates are fully current, if you still have issue,

Recommend you backup your act db

close act

and then Start / Run / Actdiag

Select desired db and run the db rebuild options.


Bill Williams - Owner / ACT! Consultant / Trainer at FILL STAFF HR "ACT! FOR RECRUITERS"
Manage Your ACT! Backups - FREE
Backup your ACT! Databases DAILY using ACT! / File/ Backup/ Backup Database.(Include Attachments).
Also - FREE - BIG ACT! LAYOUTS for Larger Monitors
Also - FREE - BullZip PDF Printer - Print directly to PDF