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The e-mail system has not been set up.

Copper Contributor
Posts: 13
Country: USA

The e-mail system has not been set up.

Hello everyone.

 

Using the following:
ACT 19.1

Outlook 2010

Windows 7

Database is on win server 2008 box

 

The issue:
Even though e-mail sync has been configured we intermittently get "The e-mail system has not been set up.  This e-mail system must be set up before you can send or receive e-mail messages.  Would you like to set up an e-mail system now"

Restarting ACT doesn't resolve the problem.  The only way around this is to setup the e-mail system again.  ACT can run fine for a few days but inevitably we get the same message which requires the email setup all over again.

 

Does anyone know what could be causing this?

 

I have tried the following:

Reinstalled ACT

Deleted remaining ACT files such as the files located in %appdata%

 

I've ran out of options, I'm not sure what to try next. 

 

Side note:
Outlook never loses the ACT address book or addons even when the above message is displayed.

 

Any help is much appreciated.

 

Thanks

Richee

 

 

 

Employee
Posts: 188
Country: USA

Re: The e-mail system has not been set up.

Nickel Elite Contributor
Posts: 958
Country: USA

Re: The e-mail system has not been set up.

You did not disclose your full version of ACT!? Have you applied all of your updates MANUALLY? Hot fixes, etc..?

Reference the ACT! Download Center at  https://www.act.com/resources/downloads 

 

After insuring that your ACT! updates are fully current, if you still have issue,

Recommend you backup your act db

close act

and then Start / Run / Actdiag

Select desired db and run the db rebuild options.

 

Bill Williams - Owner / ACT! Consultant / Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Download Free BullZip PDF Printer and Print directly to PDF http://www.bullzip.com/products/pdf/info.php