06-20-2016 10:08 AM
We are using ACT Premium for Web Version 18 hosted by ACT! and we also have a remote database of the same version.
The database is shared.
I am the administrator who locked the database intending to make some field changes.
However, my browser froze and I had to exit and restart.
After I restarted the browser and logged into the database, it said "The database you are trying to access has been locked by an administrator".
How can I unlock the database? I am on perpetual hold with ACT Support.
06-21-2016 03:13 AM
06-21-2016 06:02 AM
I was trying to make field definition changes, not layout changes. I can only do that at the cloud database right?
06-21-2016 11:06 AM
You just got caught out and there is not a lot you could have done. On the server there is a app called ACTDIAG and they would use this to unlock the database but that is not available via ACT for WEB internet connection.