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The String was not recognized as a valid DateTime

Nickel Super Contributor
Posts: 397
Country: USA

The String was not recognized as a valid DateTime

"The String was not recognized as a valid DateTime..."

 

Greetings, please ... I need your help as soon as possible, look at the attached link.

This is a Spanish Windows XP, Office 2007 in Spanish, and ACT! Premium 2011 (WEB)

I know what happens and how I can correct it.

Thanks (File ttached)

 

http://img375.imageshack.us/img375/72/act2011webonwinxp.jpg

 

Mailto:  jotero@praxisol.com

Nickel Super Contributor
Posts: 397
Country: USA

Please HELP

I want to know what happens and how I can correct it.

 

Thanks

Nickel Super Contributor
Posts: 397
Country: USA

OK... The problem is in the Date and Time settings

OK, I have it, The problem is in the Date and Time settings, if located in a country of Latin America (Mexico) gives the error message, but if you change to English (United States) is not the problem when open de Data Base.

 

Sage: We need to fix this problem in ACT! Software, When??

Bronze Elite Contributor
Posts: 2,548
Country: New_Zealand

Re: OK... The problem is in the Date and Time settings

Juan,

 

With ACT! 2011 for particular regions there is a problem with the calendar and you get an error screen when you open ACT!

It is a problem for our region, New Zealand and it also appears from other reports to be Mexico as well.

A defect number has been issued by Sage which means that they accept that there is a problem.

You can work around the problem by one of two choices;

1. With the error message up, close the database but NOT ACT!,  (File | Close). Then open the database and the problem will have gone, until the next time you open ACT!. So just repeat the same procedure.

2. The obvious, leave the Windows regional settings on something other than, in your case, Mexico. This may present other usage problems for you so perhaps option 1. is better.

 

My view is that this problem will be overcome quite soon in a patch release.  

Graeme Leo
Xact Software - consultants and developers
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Copper Contributor
Posts: 136
Country: USA

Re: The String was not recognized as a valid DateTime

Hi,

 

This ACT! bug is fixed in the ACT!Translator2011 if you install our plugin. You can find it at www.acttranslator.com
The regional settings are maintained.

Thanks,
Inge van Gemert
ACT! Certified Consultant
The Netherlands
inge@inkey.net
Copper Elite Contributor
Posts: 105
Country: New Zealand

Re: The String was not recognized as a valid DateTime

Does the translator work in English?

Stephen Buckland
stephenbuckland@gmail.com
Copper Elite Contributor
Posts: 105
Country: New Zealand

Re: The String was not recognized as a valid DateTime

FYI: This error message occurs if I try to change the start and endtimes under calendar preferences. I don't get it when I start the database.

 

Is there any other suggestions on how to fix it?

 

 

Stephen Buckland
stephenbuckland@gmail.com
Copper Contributor
Posts: 136
Country: USA

Re: The String was not recognized as a valid DateTime

Yes it does. It works on ACT!2011 in English. Just install the demo version and let us know if your issues are solved.
Thanks,
Inge van Gemert
ACT! Certified Consultant
The Netherlands
inge@inkey.net
Copper Elite Contributor
Posts: 105
Country: New Zealand

Re: The String was not recognized as a valid DateTime

It worked but  why should I shell out 50 euro for an add-in I don't need when the fault is in ACT?

 

thanks anyway

 

Stephen Buckland
stephenbuckland@gmail.com
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: The String was not recognized as a valid DateTime

[ Edited ]

This issue will happen with any regional setting where the time format is "a.m." or "p.m". In your Windows regional settings (from the Control Panel), change the time format to "AM" and "PM" and that should resolve. Make sure you close ACT! before making the change.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.