09-21-2010 03:08 PM
"The String was not recognized as a valid DateTime..."
Greetings, please ... I need your help as soon as possible, look at the attached link.
This is a Spanish Windows XP, Office 2007 in Spanish, and ACT! Premium 2011 (WEB)
I know what happens and how I can correct it.
Thanks (File ttached)
09-22-2010 11:28 AM
OK, I have it, The problem is in the Date and Time settings, if located in a country of Latin America (Mexico) gives the error message, but if you change to English (United States) is not the problem when open de Data Base.
Sage: We need to fix this problem in ACT! Software, When??
09-22-2010 11:52 AM
With ACT! 2011 for particular regions there is a problem with the calendar and you get an error screen when you open ACT!
It is a problem for our region, New Zealand and it also appears from other reports to be Mexico as well.
A defect number has been issued by Sage which means that they accept that there is a problem.
You can work around the problem by one of two choices;
1. With the error message up, close the database but NOT ACT!, (File | Close). Then open the database and the problem will have gone, until the next time you open ACT!. So just repeat the same procedure.
2. The obvious, leave the Windows regional settings on something other than, in your case, Mexico. This may present other usage problems for you so perhaps option 1. is better.
My view is that this problem will be overcome quite soon in a patch release.
10-25-2010 04:55 AM
This ACT! bug is fixed in the ACT!Translator2011 if you install our plugin. You can find it at www.acttranslator.com
The regional settings are maintained.
11-13-2010 10:56 PM
FYI: This error message occurs if I try to change the start and endtimes under calendar preferences. I don't get it when I start the database.
Is there any other suggestions on how to fix it?
11-14-2010 08:17 AM
11-14-2010 08:27 PM
It worked but why should I shell out 50 euro for an add-in I don't need when the fault is in ACT?
11-15-2010 08:21 AM - edited 11-15-2010 08:22 AM
This issue will happen with any regional setting where the time format is "a.m." or "p.m". In your Windows regional settings (from the Control Panel), change the time format to "AM" and "PM" and that should resolve. Make sure you close ACT! before making the change.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.