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The Remove Old Data function does not work

New Member
Posts: 17
Country: USA

The Remove Old Data function does not work

[ Edited ]
I have a large amount of old cleared activities I want to delete from my database on ACT Workgroup Premium 2007.  When I run the Remove Old Data utility, I get a message back that says "There is no old data to remove".
 
What can I do to repair this? 


Message Edited by ksaunders on 02-29-2008 10:12 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: The Remove Old Data function does not work

Have you set the date from where the data is removed to a more recent date?
New Member
Posts: 17
Country: USA

Re: The Remove Old Data function does not work

Yes, I have tried changing the date.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: The Remove Old Data function does not work

Try (after backing up the database), setting the date to yesterday or last week.
 
Can you see the cleared activities on the calander or task list? This function isn't removing data from the history
 
Of course, if you've run it, the next time there will be nothing to get rid of.
New Member
Posts: 17
Country: USA

Re: The Remove Old Data function does not work

I can see cleared activities on the task list all the way back to 2005.  I want to make sure I'm clear on what you're suggesting, the date box in the Database Maintenance - Remove Old Data box shows todays date and is 'grey'ed out and can not be changed.
 
What date should I be able to change?
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: The Remove Old Data function does not work

You need to clike the check box "Cleared Activities older than..." then you can change the number of days
New Member
Posts: 17
Country: USA

Re: The Remove Old Data function does not work

Yes, I have done that and changed it to several different dates and still get the same response and no old data is removed.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: The Remove Old Data function does not work

New Member
Posts: 17
Country: USA

Re: The Remove Old Data function does not work

I have tried this in the past without success and tried it again just now.  No success.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: The Remove Old Data function does not work

Can you try it in the demo database to see if it's database specific?
 
Open the demo db and run it, then create and clear some activities and run it again... see if it works both times.