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The ACT! Premium for web address book cannot be accessed

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Copper Contributor
Posts: 79
Country: USA
Accepted Solution

The ACT! Premium for web address book cannot be accessed

I get this message every single time I start up Outlook.

 

Curious, because I am not an ACT! Premium subscriber, but rather an CT! Pro subscriber.

 

 

Version of Act! Act! Pro Version 18.2.53.0, Update 4
Version of Office: 365
Database is local


Accepted Solutions
Solution
Accepted by topic author CraigJ
‎01-23-2017 10:48 AM
Bronze Super Contributor
Posts: 1,566
Country: United_Kingdom

Re: The ACT! Premium for web address book cannot be accessed

Hi Craig,

 

Please try this KB - http://kb.act.com/app/answers/detail/a_id/23311

 

HTH

 


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 

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All Replies
Administrator
Posts: 4,024
Country: United_Kingdom

Re: The ACT! Premium for web address book cannot be accessed

Hi Craig,

It looks like you have previously installed the Act! Premium for web Outlook integration. Since this is unneeded, it can be uninstalled from the Windows control panel.
Copper Contributor
Posts: 79
Country: USA

Re: The ACT! Premium for web address book cannot be accessed

Thanks again for the quick reply.  I did that  - there were two programs that had "ACT! Premium Web in their name.  But as a result, I can no longer send e-mail from ACT! - I get a menacing error message (attached).  I suspect their must have been a file that was with ACT! Pro that got removed.

 

Suggestions?

 

Craig

Solution
Accepted by topic author CraigJ
‎01-23-2017 10:48 AM
Bronze Super Contributor
Posts: 1,566
Country: United_Kingdom

Re: The ACT! Premium for web address book cannot be accessed

Hi Craig,

 

Please try this KB - http://kb.act.com/app/answers/detail/a_id/23311

 

HTH

 


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Copper Contributor
Posts: 79
Country: USA

Re: The ACT! Premium for web address book cannot be accessed

Thanks, but I'm running Windows 10.  This KB doesn't provide a solution for that version

Copper Contributor
Posts: 79
Country: USA

Re: The ACT! Premium for web address book cannot be accessed

OK I followed the instructions for Win 7 and problem solved.

 

You are awesome - thanks!

Bronze Super Contributor
Posts: 1,566
Country: United_Kingdom

Re: The ACT! Premium for web address book cannot be accessed

Glad it worked and happy to help.


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org