The ACT! Premium for web address book cannot be accessed

[CraigJ]

I get this message every single time I start up Outlook.

Curious, because I am not an ACT! Premium subscriber, but rather an CT! Pro subscriber.

Version of Act! Act! Pro Version 18.2.53.0, Update 4
Version of Office: 365
Database is local

ACT Outlook stsrtup error message.PNG ‏12 KB

[dshaw111 · Accepted solution]

Hi Craig,

Please try this KB - http://kb.act.com/app/answers/detail/a_id/23311

HTH

[Gary W]

Hi Craig,

It looks like you have previously installed the Act! Premium for web Outlook integration. Since this is unneeded, it can be uninstalled from the Windows control panel.

[CraigJ]

Thanks again for the quick reply.  I did that  - there were two programs that had "ACT! Premium Web in their name.  But as a result, I can no longer send e-mail from ACT! - I get a menacing error message (attached).  I suspect their must have been a file that was with ACT! Pro that got removed.

Suggestions?

Craig

ACT! mail error message.PNG ‏56 KB

[dshaw111 · Accepted solution]

Hi Craig,

Please try this KB - http://kb.act.com/app/answers/detail/a_id/23311

HTH

[CraigJ]

Thanks, but I'm running Windows 10.  This KB doesn't provide a solution for that version

[CraigJ]

OK I followed the instructions for Win 7 and problem solved.

You are awesome - thanks!

[dshaw111]

Glad it worked and happy to help.

[jaimcnutt]

I cannot seem to find the file attachments section in the article to download the .dll file

[Steven_Jackson]

Hi Jaison, thanks for pointing that out, the attachment appears to have been removed, but I have re-added that in now.