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Terminal Services and the auto dialer

New Member
Posts: 16
Country: United States

Terminal Services and the auto dialer

Hi,

 

I'm running ACT! 2008 (V 10) via terminal services on a Windows Server 2003I read somewhere that ACT! doesn't support the auto-dialer in a terminal services environmentIs that still true?

 

We're ready to get a telemarketer, and really need the auto-dialer function. We use Ring Central for out-going, and would be happy to pay for their out-going service if I knew it would be compatible with ACT!.

 

Thanks so much for any help!

 

-Kathy

Moderator
Posts: 4,395
Country: USA

Re: Terminal Services and the auto dialer

Correct, the Dialer is not supported in Terminal Services or Citrix environments.  It is documented in the KB linked below.

 

Using ACT! with Citrix or Terminal Server

 

 

New Member
Posts: 16
Country: United States

Re: Terminal Services and the auto dialer

Thanks for the confirmation and reference.  Know of any workaround or add-on that allows automatic dialing within ACT! in a terminal services environment?  Or, is ACT! planning to fix this problem in a future release?

 

Thanks!

 

-Kathy