05-19-2009 09:48 PM - last edited on 05-20-2009 05:44 AM by dlunceford
I have a potentially similar issue with users opening the ACT! program via a terminal server. The ACT! program is on the terminal server, the database (PAD file) is then opened via a \\server\share\database.pad link (on another machine). Many times a day, a user will get the following message:
Unable to perform the requested action. There are no ACT! address books setup at this time.
The user can then go into Tools>Preferences and re-do the E-Mail setup, but clearly they don't want to do this multiple times per day. I'm still trying to get info from their tech department as to where/what machine the Exchange server is in relation to all this.
Any ideas are welcome. Thanks...
05-20-2009 10:22 AM
Just found out the Exchange server is on another machine, and the IT staff believe the address book is stored on that "other" machine. So:
ACT7 instance & databases are on one machine
ACT Program that users open is on Terminal Server (machine2)
Exchange server on machine3
Thanks for any help!
01-25-2010 02:44 PM
I am having a similar issue. Win XP Pro, ACT!2009 and Outlook 2007.
ACT! on laptop
ACT database on server
Outlook on laptop - running exchange
Client is getting this message and needs to reboot act/outlook several times a day after reconnecting to address book on server. Laptop is not loosing connection to network and is not sleeping. Worked fine for almost a year then just started happening a week or so ago. No other software has been loaded or removed. I have seen a few posts regarding this but no solutions. Has anyone found a solution to this issue?
08-14-2012 06:03 AM
I'm getting the same type of error. I've gone into Tools/Preference/email to try to disengage Act from Outlook, but to no avail.
I've also gone in to properly configure, again unsucessfully.
Can you reply with a set of instruction to either configure or fully disengage?
11-29-2016 08:29 PM
I too have tried Act's advised fix --- 50 times in last couple weeks... I keep doing the fix and it may work a few times then I have to reenter **>pad again. Have done this 50 times in past few weeks... GAD! act contact manager error"unable to perform requested act,there are no act address books set at this time. consistent error. Please send a fix...better yet have a human call 415-383-7880 and fix a poor product. Act 18.1 Pro.
11-30-2016 06:50 AM
12-01-2016 06:28 AM
Outlook can remove the ACT link (Add-In) if it takes to long to load and is a pain feature of newer Outlook releases.
Look down the list for keeps disabling add-ins