06-02-2016 01:57 PM
Using Act Premium 2012. Microsoft decided it was my turn to upgrade to windows 10. When I try to write a letter using a template, it is not associated with the contact. It comes up as Document 1. Looking for a way to correct this.
06-02-2016 05:08 PM
ACT! 2012 isn't compatible with Windows 10. You'll need to upgrade to ACT! 18.
06-03-2016 03:47 AM
06-03-2016 10:47 AM
We have 9 users and no plans to upgrade at this point. I did not choose to upgrade to windows 10. There must be a way to make this work as we have another users on windows 10 and it works fine.
06-03-2016 02:53 PM
Unfortunately, there are no easy options for you. I suppose you could restore the two Windows 10 machines to Windows 7 so you could continue to use ACT! 2012. As for technical support for your present setup, you would need to go to an ACT! Certified Consultant because ACT! technical support no longer supports ACT! 2012. What all problems can come up with ACT! 2012 running on Windows 10 isn't known but one major issue is that the version of Microsoft SQL used for ACT! 2012 is no longer supported by Microsoft on Windows 10.
Like it or not, your only real option is to upgrade ACT! to version 18.
06-04-2016 05:17 AM
Try running a repair of MS Office. As Roy states your mix of ACT and Windows is unsupported but if 1 user has it working it is worth trying the repair option of Office which may restore the ACT - Office word functionality.