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Template merging incorrect contact Information

New Member
Posts: 4
Country: Canada

Template merging incorrect contact Information



On one of my clients PCs that is running Sage ACT 2010 Premium Hot Fix 5 is running into an issue where she does a contact lookup finds the contact that she wants, when she goes to Write and clicks on document from template a totally different contacts information is merged into the document.


Any ideas on how to fix this?

Or what the issue might be.


Thanks in advance.



Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Template merging incorrect contact Information

Hello Net2Net,
Does the same thing happen if that template is run on another user's machine? Is this a custom template? Does this also happen with the ACT! default templates?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.