05-05-2011 07:28 AM
Can you provide some additional detail to the process you are using to create the template and merge it:
- what version of ACT!
- which word processor are you using (MS Word or ACT! Word Processor)
- did you initiate the creation/edit the template through ACT! (Write > Edit template)
- did you add the fields to the template
Here is an article with instructions for editing a template: KB Article 13902
05-05-2011 07:32 AM
I am using Office 2007 and it is a template that I edited. I created a contract date for our contacts and it shows up on the field list . I inserted that field and now it does not show up when I merge my template with my contact. All my other fields do but that one. There is information in that field on the contact, so I am at a loss.