01-03-2013 07:21 AM
Welcome to the Sage ACT! Online Community!
To clarify, are you looking to integrate an existing phone system, or looking for a new phone system to integrate? Also, for the recording of the phone conversations, are you referring to recording a history item that the call took place, or actually recording the phone conversation and attaching it to the contact?
To help get you started, here is a link to 3rd party add-ons for integrating phone systems: Telephony