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Tapi error

JW
Copper Contributor
Posts: 78
Country: USA

Tapi error

I only have one computer out of 25 that gets this message and it's randomly when he tries to close ACT.  Any thoughts? 
 
System.AccessViolationException: Attempted to read or write protected memory. This often is an indication that other memory is corrupt.
    at TAPIExCtlClass.UnInitialize()
    at ACT.UI.TAPI.TapiManager.StopTapi()
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Tapi error

Have you tried turning off the ACT! dialer - Tools/Preferences/Communication/Dialer Preferences and uncheck "Use Dialer"
JW
Copper Contributor
Posts: 78
Country: USA

Re: Tapi error

The ACT dialer is not on, we use a third party dialer
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Tapi error

You're sure you've turned off the dialer in ACT!... so it's not conflicting?

Which third-party dialer? Maybe it's conflicting?

JW
Copper Contributor
Posts: 78
Country: USA

Re: Tapi error

You don't turn "off" anything, you select the dialer you want to use.  We us PlanIT.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Tapi error

In ACT!'s Preferences, do you have "Use Dialer" ticked on? Then it's using the ACT! dialer.
JW
Copper Contributor
Posts: 78
Country: USA

Re: Tapi error

Yes, but if you set the Dialer Settings, and switch it to IP phone address it doesn't use the ACT dialer it uses the integrated application on that IP address.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Tapi error

JW
Copper Contributor
Posts: 78
Country: USA

Re: Tapi error

So how do I shut it down, and still have the dialer integrate with ACT. The dialer we use, pops up the record of the incoming calling and allows us to call out from a record.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Tapi error

I have not heard of PlanIT and don't know how it connects to ACT!, so I'd suggest you ask them.

 

I use itDial (TAPI), which doesn't need the ACT! dialer at all.