Cant help you with the TODAY smart task issue but can join in the rant that they just don't care! I've been an act user since version 6! and I use smart tasks to contact my insurance clients by email or I had been until they withdrew legacy swiftpage email client which you could use with smart tasks! I don't use emarketing - I don't do any e-marketing of any kind - I just want to send an email specific to the clients insurance account to ask them to do something.
By removing the link from smart tasks to a proper email client whole thing is now useless with no way of fixing - and before anyone says use AMA - it doubles my subscription and therefore each email costs £60 each!!!!
The reason they wont fix smart tasks is because they don't actually understand how and why most of us use it!! Had a conversation with someone who was escalating complaints here in the UK and he said they were looking to "capture the micro/small business market rather than the big boys or those in sales force territory" - huh they have a funny way of doing it - we use Act properly - shame they cant be bothered to make it work "properly"!!
Now looking for a coder who can connect my smart tasks to some sort of email client - shouldn't be rocket science but hey ho - might as well ask for the moon!!
