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Syncing problems

New Member
Posts: 6
Country: Canada

Syncing problems

[ Edited ]

One of the computers that syncs remotely from a laptop can no longer sync to act. Act gets an error "must sync or database will expire" The other 2 computers are fine.

 

Also received this error from the same laptop a few weeks ago ACT , Unable to connect to sync server.  Check "accept incoming sync" is enabled in the main databaseand that Network sync service is running.

 

What can I do?

 

 Act! Premium Version 16.2.14.0

 

Silver Super Contributor
Posts: 2,328
Country: USA

Re: Syncing problems

The database won't really expire so you can relax a bit.  As far as the synching problem is concerned it can be caused by a lot of things.  You should probably get with an Act! Certified Consultant to see if you can resolve it or you can call Swiftpage tech support.

 

Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
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Stan Smith
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(205) 222-1661
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Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: Syncing problems

Open a working sync ACT PC and from tools select Sync then synchronisation panel. (Might vary slightly depending on version of ACT) Look at the settings in Manage Main Database Location and also Manage Connection information. Take a screen shot of both. Now do the same on the problem machine and make sure all items are the same including port number etc.

 

If this does not fix it the message you are getting is that the remote PC cannot connect to the ACT server so make sure that network settings etc are also correct.

New Member
Posts: 6
Country: Canada

Re: Syncing problems

[ Edited ]

tried what you recommended the Manage Main Database Location and also Manage Connection information are the same.

 

Checked the network setting everythign seems correct. Any other options?

 

Keep getting error from remote user: error message to make sure "Accept Incoming Sync" is enabled in main database and Network sync is running

Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: Syncing problems

There are a number of things that can cause this and it may be as Stan said you need help from an ACC but here is a link to a document that covers the problems that may be the cause

 

http://kb.swiftpage.com/app/answers/detail/a_id/24341/~/error%3A-act!-is-unable-to-connect-to-the-sy...