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Syncing With Act! 18 Premium

Astute Commentator
Posts: 34
Country: USA

Syncing With Act! 18 Premium

Is there a way to sync the Act! Office Client to the Act! Web and also the Outlook calendar?  I have been reading everything I can but can't seem to figure it out.  Any help or direction would be appreciated!

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Syncing With Act! 18 Premium

Hi chipton,

I'm a little unsure what you're asking here. Are you trying to the sync the Calendar in the Act desktop client with Outlook?
You can find more info on this here: http://kb.act.com/app/answers/detail/a_id/38155.

Depending on your deployment, the calendar in the Act desktop client should sync with the Act for web client in real time, or when you sync with the server.
Astute Commentator
Posts: 34
Country: USA

Re: Syncing With Act! 18 Premium

OK, I think I have that working now. Thanks!

 

Now is there a way to sync your Offline Client Act! database to the Web Client Act! database first and use the Offline Client layout instead of the Web Client layout?

 

 

Also, we tried creating a Remote Database Synchronization but got the error:  "the database was not created successfully a database with the specified name already exists" ....I found this article: 

 

http://kb.act.com/app/answers/detail/a_id/13956/kw/the%20database%20was%20not%20created%20successful...

 

however, it's not on the local PC.  It looks like it's showing up on the Web Client side.  Any ideas on how to correct this?

 

Thanks again for the help!

 

 

 

 

 

 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Syncing With Act! 18 Premium

Hi chipton,

 

Are you an Act! Premium Cloud customer?

 

You can use either the Web Interface or the Offline Client in daily use, so long as you sync regularly with the server to keep the data up to date.

 

When creating remote databases, I would suggest using unique names. You can find more info on creating remote databases for use with Act! Premium Cloud here: http://kb.act.com/app/answers/detail/a_id/37973