Syncing Contacts with Outlook 2007 - Was Working - Sudden Error Message Now During Every Sync Attempt

[cparker407]

Hello!

My contacts had been syncing to Outlook 2007 without issue. Suddenly, I am now receiving an error message from the ACT Integration Service saying contacts were not synced. There have been no known changes to my Outlook Profile or ACT Database.

I am running ACT! Premium 2013 Version 15.1.108.0. Have had no other issues that the one above.

When I go into the TOOLS>SYNCHRONIZE WITH OUTLOOK>OUTLOOK SYNC PREFERENCES>SYNCHRONIZE CONTACTS TAB

I have everything checked, as it has always been it shows there are a total of 587 contact to sync. I have the box checked for keeping changes to ACT Contact instead of Outlook Contact.

Below is the error that is occurring:

I know some it is cut off but I figured for you experts out there that would probably be enough to get me moving in the right direction. Any and all help is appreciated! And like I said it was working fine now suddenly this error overtime ACT tries to sync. For the record, my calendar syncs without issue.

[bclark]

cparker407,

   Thanks for the screenshots, they are very helpful when trying to troubleshoot an issue like this.  On that first line, the last bit that is cut off says 'c:\users\'  If I can get that file path, it would be very helpful in troubleshooting this issue.  Think you can generate the error again?

[cparker407]

Here is an additional screen shot for what you requested. I hope you can help, I still haven't figured it out.

[bclark]

Okay, that error number equates to error number: 0x80004005.

Microsoft has this as a general "Operation Failed" error message, but do you happen to have Norton Antivirus installed?

[cparker407]

Yes Norton is installed on this computer.

[cparker407]

Bill

I looked again this morning, I am actually running Symantec End Point Protection on this computer, same company but want to sbe specific so we can get to the bottom of this error. I really need to get this fixed.

[bclark]

Can you try disabling end-point?

Restart Act! afterwards and test out your contact sync again.  Once you have results, post them here.