Community
Showing results for 
Search instead for 
Do you mean 
Reply

Synchronizing records and updates... (Cancelled)

Accepted Solution Solved
Nickel Super Contributor
Posts: 346
Country: USA
Accepted Solution

Synchronizing records and updates... (Cancelled)

When one of my remote users to synchronize happens the following...

 

Synchronizing records and updates... (Cancelled)...

 

 

error-sync.jpg

 

 

Thanks for any suggestions....

 

 

 

 

Juan Carlos Otero
juancarlostero@icloud.com

Accepted Solutions
Solution
Accepted by topic author juancarlosoterogarcia
‎06-10-2016 11:28 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Synchronizing records and updates... (Cancelled)

Hi Juan Carlos,

 

I would suggest trying the following in this order, testing along the way:

  1. Running repairs on the remote database
  2. Adjusting the timeout values in ActDiag on both the server and the client. Try doubling them.
  3. Creating a new remote database, and then merging it with the old remote.

View solution in original post


All Replies
Solution
Accepted by topic author juancarlosoterogarcia
‎06-10-2016 11:28 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Synchronizing records and updates... (Cancelled)

Hi Juan Carlos,

 

I would suggest trying the following in this order, testing along the way:

  1. Running repairs on the remote database
  2. Adjusting the timeout values in ActDiag on both the server and the client. Try doubling them.
  3. Creating a new remote database, and then merging it with the old remote.
Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: Synchronizing records and updates... (Cancelled)

Under Tools, Synchronize Database - Synchronization Panel, what is showing in the sync log for this PC?

 

Have you run a check and repair database under tools, database maintenance on the PC?