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Synchronization

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New Member
Posts: 12
Country: USA
Accepted Solution

Synchronization

I am having a problem synchroniziong databases between the parent and remote machines. On either machine can you click onm the Synchronize Now button - it is greyed out. Both machines have a check marked box for Accept Incoming Syncs.

They had been working previously.

 


Accepted Solutions
Solution
Accepted by topic author Stems
‎09-25-2015 03:20 AM
Copper Elite Contributor
Posts: 233
Country: USA

Re: Synchronization

Hello Stems,

 

By looking at the picture below the database you want to open is Remote_ACT2006, so what I think you're doing is opening up the 2012 demo by mistake.

 

PLease note the location of the database by looking at the path coulom, then go into ACT! go into open database and browse to your database location.

 

This should solve your issue

 

Thanks,

Kurt Rosemann

Platinum Act! Consultants
Kurt@ActiveSales.net | www.ActiveSales.net | 877-569-8005

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All Replies
Nickel Super Contributor
Posts: 2,494
Country: USA

Re: Synchronization

Both can't have "accept incoming syncs" checked.  One is the master/main/mama database -- it is the one that accepts incoming syncs.  The other database must be the remote/subscriber/baby database.  It is the one that does all the work.  Brenda

Brenda Dixon
ACT! Certified Consultant
Dixon Consulting Solutions
404-405-4116
brenda@dixonconsultingsolutions.com
www.dixonconsultingsolutions.com
www.GoToAssist.com/sb/dixon (FOR SUPPORT)
New Member
Posts: 12
Country: USA

Re: Synchronization

Hi Brenda,

Thank you for your response. I know that the parent machine is supposed to be checked for "Accept Incoming Syncs" but the remote machine will not allow me to click on the "Synchronize Now" button. It is greyed out and I do not know to resolve the problem.

 

As always,

Copper Elite Contributor
Posts: 233
Country: USA

Re: Synchronization

Hello Stems,

 

It sounds like you maybe opening the wrong database on the remote computer, you can check if the database is a publisher or subscriber in the help menu of ACT!

 

On the machine that you say is the subscriber, click on help, then scroll down to about act, left click on that, then on the bottom right of the box that pops up, you should see database information, click on that, scroll down toward the bottom, you should see Sync Role- in the current value box it should say subscriber

 

can you have a look and let me know what you see?

 

Thanks,

 

Kurt Rosemann

Platinum Act! Consultants
Kurt@ActiveSales.net | www.ActiveSales.net | 877-569-8005
New Member
Posts: 12
Country: USA

Re: Synchronization

Hello Kurt,

I followed your directions and the box next to sync role is blank. How do I correct this problem?

 

Thank you,

Copper Elite Contributor
Posts: 233
Country: USA

Re: Synchronization

Hello Stems,

 

It sounds like you opening the wrong database, do a search for *.adf on you machine, how many do you find?

 

Thanks,

Kurt Rosemann

Platinum Act! Consultants
Kurt@ActiveSales.net | www.ActiveSales.net | 877-569-8005
New Member
Posts: 12
Country: USA

Re: Synchronization

Hi Kurt,

I did the search with *.adf and got the reply "There are no results to display".

 

Regards,

Copper Elite Contributor
Posts: 233
Country: USA

Re: Synchronization

Hi Stems,

 

I am assuming that you are running either windows Vista or 7

 

If so click in the start or windows button, in search box type actdiag and then hit enter, hit OK when the dialog box comes up, once you have actdiag up, click on the word databases, then click on database list, this will list all the database's on the machine as well as tell you if they are syncing or not, it will also list the path to the databases,

 

Do this and tell me what you see

 

Thanks,

Kurt Rosemann

Platinum Act! Consultants
Kurt@ActiveSales.net | www.ActiveSales.net | 877-569-8005
New Member
Posts: 12
Country: USA

Re: Synchronization

Hi Kurt,

I am running Windows XP Pro

Copper Elite Contributor
Posts: 233
Country: USA

Re: Synchronization

Hello Stems,

 

In that case click on the start button, then click on run, then type actdiag and then hit enter.

 

Thanks,

Kurt Rosemann

Platinum Act! Consultants
Kurt@ActiveSales.net | www.ActiveSales.net | 877-569-8005