05-13-2017 01:29 PM
OK - figured out what was happening. Your knowledge base fix rolls back to an older version of Outlook. But, when Windows updated, it was updating Outlook as well. For now I have turned off application updates. Obviously that is not a long term fix. Act needs to keep up.
05-15-2017 07:05 AM
Good to hear you've solved the issue. In this particular case, it is Microsoft themselves recommending the rollback. Please see their acknowledgement of this issue which is affecting other software, and not just Act!, in their support article: https://support.microsoft.com/en-us/help/3178906/i
Microsoft have indicated that there will be a fix included in a future update of Outlook, which will remove the requirement to run an older version.
There are also plans for the Outlook integration components of Act! to be updated to improve reliability.
05-15-2017 07:10 AM
Ok, if I upgrade to Outlook 2016 and use only a version that will work with Act! should my sync problem go away?
Without knowing the root cause of the issue you're experiencing, I couldn't say for sure.
05-26-2017 11:54 AM