07-02-2018 12:41 PM
Running Act Premium Cloud 20.1 on local client; Windows 7 on Mac Book with Parallels.
User has a history of problems with db file disappearing (both 20.0 and now 20.1), solved (temporarily) by restoring the db from the cloud, which may be connected to Windows Updates.
Recently user was unable to sync, got the error message
Error: "Act! is unable to connect to the sync server. Check to be sure "accept incoming sync" is enabled in the main database and that Network sync service is running..." when attempting to synchronize an Act! Premium Cloud remote database.
Checked sync connection information and it was correct.
User continued to work with Act online, and several days later the db file disappeared...again.
Created a new db today and restored it
Initial sync completed all tasks except stopped at about 85% through Checking for Errors.
After being stopped at that point for at least 30 minutes, we cancelled the sync.
User can now sign on to the local client and synchronize. But when sync is tried again, sync graphic shows Checking for Errors as In Progress even after the sync windows shows the db is updated as of the current time. After Cancelling the sync, user can't close Act - error message is "The database is currently performing synchronization and cannot complete your request at this time." The only way to close Act is with Task Manager.
Sync log attached. Looks like sync is being completed on every attempt.
Restored db again, and am letting the initial sync run. It's hung at the same point - about 85% through Checking for Errors.
07-02-2018 01:50 PM
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Anyway I suggest that you ask for the help of the Act! support team, because I suppose that the database should be maintained on the server before creating a new remote database...
When the user logs in through the web browser, verify that the server version is the same as the one installed on the computer
07-02-2018 02:02 PM
Remember that the Act! Cloud Hosted only syncs using the Internet sync (NOT Network sync).
Correct connection information
07-02-2018 03:06 PM
If I'm reading the sync logs correctly, sync was completed. So there is no problem connecting with the sync server.
It worked fine until a week or two ago, then quit.
07-04-2018 06:16 AM