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Sync error and resolution

Bronze Super Contributor
Posts: 1,679
Country: Australia

Sync error and resolution

Just had the same error as this thread: http://community.act.com/t5/General/Data-Base-will-no-longer-sync/m-p/147066#M229

Where when attempting sync on the remote database we get the error "Could not find file Act Network Sync\syncml_represent_v11_20020215".

 

Per thread above, the solution was to re-install the ACT! Network Sync Service.

 

I would have replied to thread above saying it helped, but there was no reply button.... 

Also, there didn't seem to be a KB mentioning this error (at least, not that I could find).

 

Ben.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Sync error and resolution

Ben,

Thank you for the verification of the steps used to resolve this issue!  I have created  KB Article 30040 to address this error.

Greg Martin
Sage
Bronze Super Contributor
Posts: 1,679
Country: Australia

Re: Sync error and resolution