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Sync error after database modications are done

Astute Commentator
Posts: 20
Country: USA

Sync error after database modications are done

ACT Premium 2011 version  hot fix 4 using network sync for two remote databases.


This sync use to work fine but we did some changes on contact fields and linked some fields from company to contacts. Every since doing this our remote sync will not work. When you try to remote sync you get a message that they need to send database modifications from file server. That is fine and the sync process starts.


The sync process starts and the first bar- starting and connecting completes. The second bar almost completes but then hangs for a long period of time and we get a error message -  


======== SYNC SESSION - 9/20/2011 1:56:17 PM ========


[ Info | 9/20/2011 1:56:17 PM ]Message: Sync remote client

[ Info | 9/20/2011 1:56:18 PM ]Message: Checking if schema
changes are available for sync.

[ Info | 9/20/2011 1:56:31 PM ]Message: Client establishing
synchronization with server database: ACCORDANTACT

[ Info | 9/20/2011 1:56:37 PM ]Message: Initial Handshake

[ Info | 9/20/2011 1:56:37 PM ]Message: Checking if data
changes are available for sync.

[ Info | 9/20/2011 1:56:54 PM ]Message: Client initialized
database send session: 39

[ Info | 9/20/2011 1:57:23 PM ]Message: Client initialized.

[ Info | 9/20/2011 1:57:24 PM ]Message: Client schema

[ Error | 9/20/2011 2:12:29 PM ]Message: Synchronization has
failed. ACT! is unable to connect to the sync server. Check to be sure
"accept incoming sync" is enabled in the main database and that the
Network sync service is running. Also be sure you are connected to your


I have extended the timeout factors, ran daabase maintenance and ACTDIAG on the dataabase still same results! Any ideas?