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Sync between ACT and Outlook = Error HRESULT E_FAIL has been returned from a call to a COM component

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Copper Contributor
Posts: 6
Country: Netherlands
Accepted Solution

Sync between ACT and Outlook = Error HRESULT E_FAIL has been returned from a call to a COM component

[ Edited ]

Hello all,

 

We are working with ACT Premium 2013 V15.1.108.0 on Windows 7 32 bit with Office 2010.

 

Our DB is running on a W2k03 server. Our desktops running under W7 32 bit do not have this problem.

 

Suddenly last week our 2 Dell laptops stops synchronising the ACT adresses and the agenda's. I receive this message:

 

Error HRESULT E_FAIL has been returned from a call to a COM component

 

<DateTime>2013-04-26T11:35:39.764169+02:00</DateTime>   </SyncHistoryEntry>   <SyncHistoryEntry>     <SourceType>Outlook</SourceType>     <ItemType>Contact</ItemType>     <AddedToACT>0</AddedToACT>     <AddedToSource>0</AddedToSource>     <RemovedFromACT>0</RemovedFromACT>     <RemovedFromSource>0</RemovedFromSource>     <ModifiedInACT>0</ModifiedInACT>     <ModifiedInSource>0</ModifiedInSource>     <Errors>       <Error>         <Context>Synchronizing Contacts.</Context>         <Description>Fout HRESULT E_FAIL is geretourneerd voor een aanroep van een COM-onderdeel.</Description>         <ExceptionString>&lt;ExceptionRoot&gt;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&lt;/ExceptionRoot&gt;</ExceptionString>       </Error>     </Errors>     <DateTime>2013-04-26T11:35:39.764169+02:00</DateTime>   </SyncHistoryEntry>   <SyncHistoryEntry>     <SourceType>Outlook</SourceType>     <ItemType>Activity</ItemType>     <AddedToACT>0</AddedToACT>     <AddedToSource>0</AddedToSource>     <RemovedFromACT>0</RemovedFromACT>     <RemovedFromSource>0</RemovedFromSource>     <ModifiedInACT>0</ModifiedInACT>     <ModifiedInSource>0</ModifiedInSource>     <Errors>       <Error>         <Context>Synchronizing Activities.</Context>         <Description>Fout HRESULT E_FAIL is geretourneerd voor een aanroep van een COM-onderdeel.</Description>         <ExceptionString>&lt;ExceptionRoot&gt;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&lt;/ExceptionRoot&gt;</ExceptionString>       </Error>     </Errors>     <DateTime>2013-04-26T11:41:33.2516726+02:00</DateTime>   </SyncHistoryEntry> </ArrayOfSyncHistoryEntry>

 

I reïnstalled Office and ACT but without succes. I hope that anyone can help me with this frustating error.

 

Oscar Bongers

Robatech BV


Accepted Solutions
Solution
Accepted by ghollister (Platinum Elite Contributor)
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 6
Country: Netherlands

Re: Sync between ACT and Outlook = Error HRESULT E_FAIL has been returned from a call to a COM component

Smiley Happy

 

I found a way to uninstall the .net software and reinstalled it. YES, it worked again. I'm trying a scedualed change now.

 

Thank you very much for your help and quick response. This makes my weekend a lot easier!

 

Oscar,

Robatech BV

View solution in original post


All Replies
Copper Contributor
Posts: 28
Country: United_Kingdom

Re: Sync between ACT and Outlook = Error HRESULT E_FAIL has been returned from a call to a COM component

Copper Contributor
Posts: 6
Country: Netherlands

Re: Sync between ACT and Outlook = Error HRESULT E_FAIL has been returned from a call to a COM component

Thanks for the quick reaction!

 

What if these two are not in the list of software?

Copper Contributor
Posts: 28
Country: United_Kingdom

Re: Sync between ACT and Outlook = Error HRESULT E_FAIL has been returned from a call to a COM component

Have you got any framework installed?

 

Did you install Office first when you installed both software applications. This is crucial that Office is always on the system before any ACT! software is installed.

Solution
Accepted by ghollister (Platinum Elite Contributor)
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 6
Country: Netherlands

Re: Sync between ACT and Outlook = Error HRESULT E_FAIL has been returned from a call to a COM component

Smiley Happy

 

I found a way to uninstall the .net software and reinstalled it. YES, it worked again. I'm trying a scedualed change now.

 

Thank you very much for your help and quick response. This makes my weekend a lot easier!

 

Oscar,

Robatech BV

Copper Contributor
Posts: 28
Country: United_Kingdom

Re: Sync between ACT and Outlook = Error HRESULT E_FAIL has been returned from a call to a COM component

No worrries have a good wekend