Sync Option is grayed out.

[jotero]

Greetings, Question: How I can do to make the option to sync a remote database be enabled again?

The User has information to synchronize, but the sync Option is grayed out or Disabled.

Any idea?  ...  

thanks

[gmartin · Accepted solution]

Some things to look at:

- If Windows Vista/7, try 'Run as administrator'.

- User access level.  Try signing into remote with Admin user name and test.

- Check status of synchronization (publisher or subscriber): Help > About ACT! > Database Information > scroll down to 'Sync Role' > is it set to Subscriber.  If not subscriber (or publisher), this database will not be able to sync.

[jotero]

Any idea how I can do to make the Option Sync  available again?

[gmartin · Accepted solution]

Some things to look at:

- If Windows Vista/7, try 'Run as administrator'.

- User access level.  Try signing into remote with Admin user name and test.

- Check status of synchronization (publisher or subscriber): Help > About ACT! > Database Information > scroll down to 'Sync Role' > is it set to Subscriber.  If not subscriber (or publisher), this database will not be able to sync.

[jotero]

Thank you, I will perform the procedures.

[Gary Mayo]

I have Pro 2012 on my laptop (main I carry)

and on my home for when I work their.

On both after clicking on tools and going down to synchronize database.....and sync now

both computers are not highlighted to allow.

How can I correct?

[ghollister]

Hello Gary,
Welcome to the Sage ACT! Community. Please see the 8/28 reply in this thread by 'gmartin'. These are the most likely reasons for the issue.

[Beanberg]

I tried this but when I went to Help>About Act> there was no "sync role" option. The page that popped up is just the copyright info & a box listing my version and name. That's it. Nowhere to scroll and no options to choose.

[GregK]

You missed a step, click Database Information.

[Beanberg]

When I click "About ACT!"  it sends me here. I see nowhere to scroll. 

[GregK]

It will only be in locally installed versions, not in the Web.