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Sync Issueswith Handheld Contact & CompanionLink Since Update 3 Installed for Act! Premium 21

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Copper Contributor
Posts: 39
Country: USA

Sync Issueswith Handheld Contact & CompanionLink Since Update 3 Installed for Act! Premium 21

- Using Act! Premium Version 21.1.187.0 on local machine running Windows 10.

- Cannot sync with either Handheld Contact or Companionlink since installing Update 3.

 

- In Handheld Contact receive error: Could not load file or assembly 'Act.Framework,Version=14.1.108.0, Culture=neutral,PublicKeyToken=ebf6b2ff4d0a08aa' or one of its dependecies. The system cannot find the file specified.

 

- In CompanionLink receive error: ACT! API Error: Could not load file or assembly 'Act.Framework, Version=20.0.159.0, Culture=neutral, PublicKeyToken=ebf6b2ff4d0a08zz' or one of its dependencies. The system cannot find the file specified.

 

 

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New Member
Posts: 22
Country: USA

Re: Sync Issueswith Handheld Contact & CompanionLink Since Update 3 Installed for Act! Premium 21

Anton, I have not heard any other reports of this issue.  I'll open a ticket and have our tech contact you on Monday.

 

Wayland Bruns, CEO

CompanionLink Software, Inc.

https://www.companionlink.com

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Copper Contributor
Posts: 39
Country: USA

Re: Sync Issueswith Handheld Contact & CompanionLink Since Update 3 Installed for Act! Premium 21

Hi Wayland, Thank you for your message. It was recently addressed by Act! Support. Apparently, I was one of the few that downloaded and installed Act. Update 3. As I mentioned, it was removed by Act! after learning that there were issues with the update.

 

In any case, I just had to uninstall Act! v21.1 and reinstall it along with restoring my backup.

 

All is back to normal now.

 

Thanks much!

 

 

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New Member
Posts: 22
Country: USA

Re: Sync Issueswith Handheld Contact & CompanionLink Since Update 3 Installed for Act! Premium 21

Anton,

 

Great news.  Glad you are up and running.

 

Wayland