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Suvey Popup in ACT Premium for Web v 11.0.1

Copper Contributor
Posts: 41
Country: United States

Suvey Popup in ACT Premium for Web v 11.0.1

We are getting a Survey Popup window in APFW v 11.0.1.  This window pops up every few minutes no matter which options we choose.  We've even taken the survey and it still pops up.  Is there a fix for this?


This is the URL to the popup:



Chris Douillard

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Suvey Popup in ACT Premium for Web v 11.0.1

[ Edited ]

Make sure the Domain users have full permissions to the following registry keys under their profile:





See if the date is changing in the value of this key when they take the survey.


If this does not work, then you can try renaming (by adding ".old" to end of the filename) the following two files on the server:

- SurveyPopup.aspx in the directory C:\Program Files\ACT\Act for Web\APFW\Dialogs

- surveypopup.aspx.c5a128b7.compiled  in the C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\apfw\43fd3e78\5eb1e348 directory (the alphanumeric portions of this files may be different on your machine)


Reset IIS after changing permissions and/or renaming the above-mentioned files.

Message Edited by ghollister on 04-17-2009 11:36 AM

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.