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Surface Pro win 8.1 - RDP into ESXi VM renders ACT! at about 25% of normal size

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Copper Contributor
Posts: 36
Country: USA
Accepted Solution

Surface Pro win 8.1 - RDP into ESXi VM renders ACT! at about 25% of normal size

If tried the Durkin solution to no avail. Looking for any clues on how to manage this. I've set the Surface Pro resolution to every setting there is and nothing seems to make a difference when I remote into the Virtual Machine. All other apps seem to respond to the DPI settings of the Surface Pro, Except ACT!

 

The Fonts in ACT! seem to be a decent size, but with the fields and even the loggon shrinking down so small, the field lables are way to big for the space for the lable and are cut off or try to fit in two lines.

 

Thanks.


Accepted Solutions
Solution
Accepted by topic author JSWilson
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 36
Country: USA

Re: Surface Pro win 8.1 - RDP into ESXi VM renders ACT! at about 25% of normal size

Here's what worked for us:

 

Set the Surface Pro 3 display to 1366 X 768 resolution, which is the ONLY resolution that worked. Then, we logged into the Virtual Machine using Remote Desktop and Re-Booted the Virtual Machine, which reset the Display on the Virtual Machine to the 1366 X 768. Now ACT! layouts and field labels all appear normal. 

 

Worked exactly the same for 7 different users.

 

 

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All Replies
Solution
Accepted by topic author JSWilson
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 36
Country: USA

Re: Surface Pro win 8.1 - RDP into ESXi VM renders ACT! at about 25% of normal size

Here's what worked for us:

 

Set the Surface Pro 3 display to 1366 X 768 resolution, which is the ONLY resolution that worked. Then, we logged into the Virtual Machine using Remote Desktop and Re-Booted the Virtual Machine, which reset the Display on the Virtual Machine to the 1366 X 768. Now ACT! layouts and field labels all appear normal. 

 

Worked exactly the same for 7 different users.