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Subject title in result view

Copper Contributor
Posts: 49
Country: Canada

Subject title in result view

Can we search with the SUBJECT column in the history view and what is the name of this column ?

 

screenshot-community.act.com-2019.03.02-20-51-49.png

Silver Contributor
Posts: 1,706
Country: United_Kingdom

Re: Subject title in result view

[ Edited ]

This information is held in the Activity table and not searchable under Regarding field (English version)  like Contacts etc although once the Activity has been completed you can search under History List.

 

You can change individual Activity by highlighting and selecting Reschedule Activity

 

UPDATE - I reminded myself that using the Global search facility would enable you to select Activity and then search for a word match if that is any use to you.

 

 

Copper Contributor
Posts: 49
Country: Canada

Re: Subject title in result view

the screenshot is in the history list I can't do anything... everything in the menu are gray

Silver Contributor
Posts: 1,706
Country: United_Kingdom

Re: Subject title in result view

You cannot search this field directly but you can search it using Universal Search.

 

The name of the field is hard coded and not able to be changed.

 

Here is how to use Universal Search

 

http://kb.act.com/app/answers/detail/a_id/28034/~/how-to-use-universal-search-in-act%21